Alexandra Group Medical Practice

Welcome to Alexandra Group Medical Practice

The practice will be introducing the Total Triage system from the 1st of May 2025.

What this means:

· You must complete the online Medical Query Form or use your NHS APP for medical or administration queries. Please note we can only accept one problem per form.

· Forms are open from 7am via the website

· Our team will access and navigate your query to our multidisciplinary clinicians.

· Queries will be dealt with within 72 hours unless deemed urgent by the clinician.

· You will not be able to book an appointment by coming to/calling the surgery at 8am, you will be asked to fill in the form for triage.

If you have no access to the internet or the app on your phone, you can still call in and a dedicated team member will fill in the form on your behalf.

Repeat Prescription Request

Please note that from Monday 17^th November 2025, The Alexandra Group Medical Practice will no longer accept requests for repeat prescriptions from pharmacies.

Requests received from the pharmacies after this date will not be processed.

Patients or their carers will need to contact the surgery directly via:

· NHS APP
· At surgery, Face to Face
· gmicb-old.prescriptions.agmp@nhs.net
· Acute medication Only call 0161 271 3050 between 10am – 5pm

Prescriptions will be sent to the patients nominated pharmacy with in 48hrs of requesting.

You can continue to make arrangements for the delivery of prescriptions with the pharmacy.

Exemption: Pharmacy will be able to order repeat prescriptions for blister pack, ONLY drugs that are in the blister pack can be ordered, other items like PRN medications, insulin or inhalers must be ordered by the patient.